Buyer Terms & Conditions


These additional Buyer Terms and Conditions incorporate, and are in addition to, our User Terms and Conditions, Privacy Policy, Returns and Complaints Policy, and our Shipping and Delivery Policy and any other policies which are applicable on the website when you are a buyer. You agree to these terms as you register to be a buyer and each and every time you use the website.


(1) Use of the website is free of charge, provided that you comply with our policies and terms.


(2) You understand and agree:

(a) that any sale is directly between you and the seller. We are only a venue. You are not purchasing products from us.

(b) that you are required to make payment in full when you place an order to buy. Payment must be made in full before any order is confirmed and before any products can be despatched. Once you have placed an order you are responsible for payment. If you do not pay or there are any problems with your chosen method of payment, then you remain responsible for payment. If payment is not received within 7 days of the due date, then you will be charged 10% interest for each month or part thereof that the invoice, or any part of it, remains unpaid, until full cleared payment is received. You are also liable for payment of all fees associated with recovery of sums due. 

(c) that sellers reserve the right not to accept orders for any reason. Once you have received an order confirmation, then you are legally obliged to complete the sale. However, sellers endeavour to make products available at all times, but since many sellers rely on artisan production processes, there might be cases in which a certain product is unavailable. If this occurs, then usually within 7 days after the date of your order, either you will be offered a refund or an alternative will be suggested to you.

(d)  to comply with our Shipping and Delivery and our Returns Policy.

(e) to use our Payment Facilities which are provided by a third party. Please refer to the third party Terms and Conditions.


(3) As a buyer you confirm that:

(a) you have read and understood the information uploaded by the seller about their organisation and products.

(b) you agree to be solely responsible for ensuring that the products are suitable and your use of any products supplied.


(4) You specifically understand and agree that we are a venue and any sale is between a buyer and seller directly. Therefore we have no liability in respect of this and any sale and furthermore you agree that you will indemnify us for any losses or expenses incurred whatsoever, resulting in your breach of our Terms and Conditions.


(5) Some of the products that are available to buy on the website may be personalised, for example, you may ask for your child’s name to appear on a card or made especially to your specifications.  Sometimes when you buy from websites (and in some other circumstances), the law, such as the Consumer Protection (Distance Selling) Regulations 2000, allows you to change your mind and return products. However, the law says that personalised products, and products made to your specifications (together with some other types of products like food and newspapers) do not have these cancellation rights. This means, for example, that once you’ve order personalised products you can not change your mind and return them unless the products themselves are faulty. If you are unsure or you need any help with this aspect please email us at before you order so that we can help you.